SMS/Text Messaging Privacy Policy

1. Introduction

Carrigdhoun LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This SMS/Text Messaging Privacy Policy explains how we collect, use, store, share, and protect information related to our text messaging services provided through the Zoom Phone platform.

By providing your mobile phone number and consenting to receive text messages from Carrigdhoun LLC, you acknowledge that you have read and understood this SMS Privacy Policy.

2. Information We Collect

2.1 Information You Provide

When you opt in to receive text messages from us, we collect:

• Mobile phone number
• Name
• Company/organization name
• Email address (if provided)
• Job title and role
• Preferred contact times (if specified)
• Communication preferences
• Consent records and timestamps

2.2 Information Collected Automatically

Through our text messaging service, we may automatically collect:

• Message delivery status (delivered, failed, pending)
• Message read receipts (when available)
• Date and time of messages sent and received
• Message content and conversation history
• Opt-in and opt-out dates and methods
• Response patterns and engagement metrics

2.3 Information From Third Parties

We may receive information about you from:

• Zoom Communications, Inc. (our messaging platform provider)
• Your wireless carrier (delivery and technical information only)
• Our business relationship records (CRM systems, engagement agreements)

3. How We Use Your Information

3.1 Primary Purposes

• Sending you requested text messages regarding our advisory services
• Coordinating meetings, appointments, and strategic sessions
• Sharing deliverables, reports, and project updates
• Responding to your inquiries and requests
• Providing customer service and support
• Maintaining our business relationship with you

3.2 Operational Purposes

• Managing opt-in and opt-out preferences
• Ensuring message delivery and troubleshooting issues
• Maintaining message archives and conversation history
• Complying with legal and regulatory requirements
• Enforcing our terms of service and policies

4. How We Share Your Information

4.1 Service Providers

We share limited information with trusted third-party service providers:

• Zoom Communications, Inc. (messaging platform provider) - Subject to Zoom's privacy policy
• Cloud storage providers (for message archiving and backup)
• IT service providers (for system maintenance and security)

4.2 Legal Requirements

We may disclose your information when required to:

• Comply with applicable laws, regulations, or legal processes
• Respond to government or law enforcement requests
• Enforce our agreements and policies
• Protect our rights, property, or safety
• Prevent fraud or security threats

4.3 What We DON'T Share

We DO NOT:

• Sell your mobile phone number or personal information to third parties
• Share your information for third-party marketing purposes
• Rent or lease your contact information
• Share message content with unauthorized parties

5. Data Retention

We retain SMS-related information for the following periods:

• Active client message history: Duration of engagement plus 3 years
• Opt-in consent records: 7 years from collection date
• Opt-out requests: 10 years (to honor your preferences)
• Delivery logs and metadata: 2 years
• Billing and transaction records: 7 years (tax and legal compliance)

You may request deletion of your SMS information by contacting us at [email protected]. We will honor deletion requests subject to legal and regulatory retention requirements.

6. Data Security

We implement reasonable security measures to protect your information:

• Encryption of data in transit and at rest
• Access controls and authentication requirements
• Regular security assessments and updates
• Employee training on data protection
• Secure backup and disaster recovery procedures

Our SMS service operates on the Zoom Phone platform, which employs end-to-end encryption, SOC 2 Type II compliance, and GDPR/CCPA compliance frameworks. For detailed information, visit Zoom's security page.

7. Your Rights and Choices

7.1 Opt-Out Rights

You have the right to opt out of receiving text messages at any time by:

• Replying "STOP," "UNSUBSCRIBE," "CANCEL," "END," or "QUIT" to any message
• Emailing [email protected]
• Calling (914) 216-1254

7.2 Access and Correction

You have the right to:

• Access your personal information we maintain
• Request correction of inaccurate information
• Update your contact preferences
• Request a copy of your message history

7.3 California Privacy Rights (CCPA)

If you are a California resident, you have additional rights:

• Right to know what personal information we collect
• Right to know if we sell or share personal information (we do not)
• Right to request deletion of personal information
• Right to non-discrimination for exercising your rights

7.4 European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have additional rights:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing

8. Children's Privacy

Our SMS services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from someone under 18, please contact us immediately.

9. International Data Transfers

Carrigdhoun LLC operates primarily in the United States. If you are located outside the United States:

• Your information may be transferred to and processed in the United States
• U.S. data protection laws may differ from those in your country
• By providing your information, you consent to such transfer and processing
• We implement appropriate safeguards for international transfers

10. Changes to This Privacy Policy

We may update this SMS Privacy Policy from time to time to reflect changes in our practices, applicable laws, or new features. When we make material changes, we will update the "Last Updated" date and notify you via text message or email.

12. Consent and Acknowledgment

By providing your mobile phone number and opting in to receive text messages from Carrigdhoun LLC, you:

• Acknowledge that you have read this SMS Privacy Policy
• Understand how your information will be collected, used, and shared
• Consent to the collection and processing of your information as described
• Understand your rights and how to exercise them
• Agree to receive text messages on the mobile number provided

You may withdraw your consent at any time by following the opt-out procedures described above.